Complaints Procedure

1. Bridge to Health’s Internal Complaints Resolution

Initially, we would request that you contact the practitioner concerned; this gives us the opportunity to resolve the matter in the most direct way. If we cannot speak at the time, we will arrange a mutually convenient opportunity to do so, preferably in person.

How to contact us:

Uxbridge clinic – 01895 20 00 50
Ealing clinic – 020 8566 0767
Email: help@bridgetohealth.co.uk

Mathieu Rossano: mathieu@bridgetohealth.co.uk

Peter Wright: peter@bridgetohealth.co.uk

If this does not resolve the situation satisfactorily, please contact the other partner (i.e. Mathieu Rossano or Peter Wright). They will listen to your concerns and endeavour to assist you in any way that seems appropriate.

Please remember we are here to help, and want to know if we have caused any concern.

2. Peer Complaints Resolution

Should neither Bridge to Health partner be able to resolve your complaint satisfactorily, please contact our local osteopath colleague Michelle Finnigan. She will provide an “external perspective”, listen to your concern and then mediate resolution with us. Her contact details are:

Mobile: 07773 749 544
Email: zestosteopathy@gmail.com

3. British Osteopathic Association Complaints Resolution Service

If you still do not feel that your complaint has been resolved by us to your satisfaction, you can talk to an independent source about it by ringing the British Osteopathic Association on

Freephone 0800 110 5857
or email: boa@osteopathy.org

4. General Osteopathic Council

If the situation has still not been resolved to your satisfaction and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on
0207 3576655

Please note that the General Osteopathic Council cannot award compensation.