As osteopaths, we want to see our patients heal as quickly and effectively as possible, and hopefully to educate them to manage their health more effectively in the future.
In theory, that mission is accomplished at the point where we “discharge” the patient. But in practice, it’s the patient’s point of view that matters – so how do we really find out how successful we are?
Unsurprisingly, this issue is also at the heart of the concerns of the General Osteopathic Council (GOsC), as they prepare their registered members for professional revalidation in 2014. Amongst its numerous revalidation criteria, GOsC will require that osteopaths seek to obtain “objective indicators” of their effectiveness as practitioners.
The most objective approach we can think of is simply to ask the patient how satisfied they are. I am fortunate that in my past life as a research consultant, I have not only designed surveys, but also know the experts at fielding such surveys.
Accordingly, I contacted my friend and survey guru Dan Wardle who runs a great survey company and within a few weeks of reflexion and discussion, Dan helped design and launch Bridge to Health’s pilot patient satisfaction survey. We launched a pilot survey a couple of weeks ago and the responses coming in are already proving very instructive and helpful. If you receive an email asking to take part – please do! If you have any questions about our survey please email us at firstname.lastname@example.org