Complaints Procedure
Complaints

Bridge to Health Complaints Procedure

Please note that this complaint procedure only refers to issues related to osteopathic and massage treatment. For concerns related to other practitioners (nutritionist, psychotherapist, life coach etc) please contact mathieu@bridgetohealth.co.uk

1. Bridge to Health’s Internal Complaints Resolution

Firstly, we sincerely regret you even have cause to feel dissatisfied with the treatment received, as our team’s calling and whole focus centres on helping our patients improve and heal.

Initially, we would request that you contact the practitioner concerned; this gives him/her the opportunity to resolve the matter in the most direct way. If s/he cannot speak at the time, s/he will arrange a mutually convenient opportunity to do so, preferably in person.

How to contact us:

Uxbridge clinic – 01895 20 00 50
Ealing clinic – 020 3757 6544
Email: help@bridgetohealth.co.uk

If this does not resolve the situation satisfactorily, please contact Bridge to Health’s practice principal Mathieu Rossano on 07799 585 786 or by email at mathieu@bridgetohealth.co.uk. Mathieu will listen to your concerns and endeavour to assist you in any way that seems appropriate.

Please remember we are here to help, and want to know if we have caused any concern.

N.B.: If the query or complaint relates directly to Mathieu Rossano, please contact Tanya Hunt – see Peer Complaints Resolution section below

2. Peer Complaints Resolution

Should we be unable to resolve your complaint satisfactorily, please contact our external osteopathic colleague Tanya Hunt. Tanya is a highly respected Osteopath and Naturopath practising in Yorkshire, and wholly unrelated to Bridge to Health. She will provide an “external perspective”, listen to your concern and then mediate resolution with us. Her contact details are:

Mobile: 07886 625 078
Email: hunt_tanya@hotmail.com

3. Institute of Osteopathy (Formerly British Osteopathic Association) Complaints Resolution Service

If you still do not feel that your complaint has been resolved by us to your satisfaction, you can talk to an independent source about it by ringing the Institute of Osteopathy (formerly known as the British Osteopathic Association) on 01582 488 455 or by Email at enquiries@osteopathy.org.

4. General Osteopathic Council

If the situation has still not been resolved to your satisfaction and you wish to instigate a formal complaint with the regulatory body, the General Osteopathic Council can be contacted on 020 7357 6655 ext 224 or by email at regulation@osteopathy.org.uk

Please note that the General Osteopathic Council cannot award compensation.

What to expect when you visit Bridge to Health

Read an overview of what to expect when visiting an osteopath here, and about other patients’ success on our testimonials page.

Read more >

Exercise Videos

We have selected the exercises we most frequently advise our patients to do and turned them into short video clips.

bridge to health excercise video


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