GDPR 2018 Privacy Notice
Scope
This document refers to personal data, which is defined as information concerning any living person (hereafter called the data subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide, along with the Privacy and Electronic Communications Regulations (PECR), seeks to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 - Your Practice, Bridge to Health, based at 16 Windsor Street, Uxbridge, UB8 1AB and 12 Broomfield Road, Ealing W13 9AP, is pleased to provide the following information:
2 - Who we are
Bridge to Health diagnose and treat health conditions. Osteopathy treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. Other therapists carry out consultations in accordance with their own professional governing bodies, such as the British Acupuncture Council, or the British Association for Counselling and Psychotherapy.
3 - Personal Data
a) For the purposes of providing treatment, Bridge to Health may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. We may also hold reports or scans from a hospital or GP if you have supplied these. This data is always held securely and is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by our administrative staff. All staff have signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Bridge to Health to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) Bridge to Health will only use contact details provided by you for marketing purposes, such as sending out our newsletter, if you have given us consent to do this.
c) Bridge to Health do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
e) Bridge to Health’s website uses cookies, which is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Bridge to Health website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the website.
f) Bridge to Health will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 - Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 - Legitimate interests pursued by Bridge to Health
To promote treatments for patients with all types of health problems.
6 – Consent
Through agreeing to this privacy notice you are consenting to Bridge to Health processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Bridge to Health will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administrative staff will have access to your contact details so that they can make appointments and manage your account. Bridge to Health will not disclose your personal information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 - Retention Policy
Bridge to Health will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 - Data storage
All Data is held in the United Kingdom. Bridge to Health does not store personal data outside the EEA.
10 - Your rights as a data subject
At any point whilst Bridge to Health are in possession of, or processing your personal data, all data subjects have the following rights:
Right of access – you have the right to request a copy of the information that we hold about you.
Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.
Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased from our records.
Right to restriction of processing – where certain conditions apply you have a right to restrict the processing.
Right of portability – you have the right to have the data we hold about you transferred to another organisation.
Right to object – you have the right to object to certain types of processing such as direct marketing.
Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling.
In the event that Bridge to Health refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Bridge to Health can confirm what information it holds about you and how it is processed.
11 - You can request the following information:
Identity and contact details of the person or organisation (Bridge to Health) that has determined how and why to process your data.
Contact details of the data protection officer, where applicable.
The purpose of the processing as well as the legal basis for processing.
If the processing is based on the legitimate interests of Bridge to Health and information about these interests.
The categories of personal data collected, stored and processed.
Recipient(s) or categories of recipients that the data is/will be disclosed to.
How long the data will be stored.
Details of your rights to correct, erasure, restrict or object to such processing.
Information about your right to withdraw consent at any time.
How to lodge a complaint with the supervisory authority (ICO).
Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
The source of personal data if it wasn’t collected directly from you.
Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.
12 - To access what personal data is held, identification will be required
Bridge to Health will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. All requests should be made to our data protection officer, (see below).
13 - Complaints
In the event that you wish to make a complaint about how your personal data is being processed by Bridge to Health you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
The clinic manager, Bridge to Health, 16 Windsor Street, Uxbridge, UB8 1AB
Telephone 01895 200050
or email: help@bridgetohealth.co.uk
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/